I forgot to input my User or Activation Code when signing up. How can I get the bonus points?
Please e-mail us with the User Group information and the e-mail address related to your account and we will credit you with your points.
My Strainpoints total does not accurately reflect all of the sessions that I’ve recorded.
Strainpoints are only awarded for a maximum of 12 sessions per day. However, you can log as many sessions as you wish.
How do I add a product/strain that is NOT lab verified?
Under ‘Strains’, tap on ‘All Strains’. You will see a grey bar that says, “Can’t find your strain? Add it here.” Once added, this strain will be available exclusively to you but not to the general Strainprint community.
I redeemed for an item, but haven’t received it yet.
Our loyalty items are sent out in batches every several days. Please allow 7-10 business days for your order to arrive.
The App is ‘crashing’ on my device.
Go to the ‘Profile’ section, tap on ‘Logout’ and close the App. Then reopen the App and sign back in. This will most often correct the issue. Unfortunately, there are a few Android and LG devices that are not fully compatible with the App. If your issue persists, please e-mail us directly so that we […]
My Loyalty item was removed from ‘store.’
Our loyalty items have ‘valid until’ dates. We will often extend these dates if the item is still in stock. However, once the item is out of stock, it is removed from the ‘store.’
Will my points transfer over if I input a User Activation Code?
Yes, all your points will be transferred so that you can use them for the exclusive items on the Strainprint ‘store.’
What is the purpose of inputting a user Activation Code?
Inputting a user Activation Code (depending on which one) will unlock exclusive benefits such as unique redemption coupons or additional bonus ‘Strainpoints.’
I can’t complete a session.
Go to the ‘Profile’ section, tap ‘Logout’ and close the App. Then reopen the App and sign back in. This will reset the App and enable you to complete your session. All of your previous data will be preserved.