Frequently Asked Questions


Getting started?

Check out our how to videos for help with your digital cannabis journal.

Mobile App

Challenges Receiving Strainprint Notification on Samsung S8 / S8+

Samsung has made some changes to the Android operating system on Samsung S8/ S8+ devices that can disrupt notifications within the Strainprint application. This is easy to resolve by following the steps below.

  1. From the home screen of your phone find the Messages app
  2. Click and hold the Messaging app icon until a dialogue box appears above the icon saying “App Info”. Select “App Info”
  3. Scroll down to App Settings and select “Notifications”
  4. Make sure that “Allow Notifications” is enabled
  5. Close the App Info page. You are now setup with notifications
  6. Relaunch Strainprint
How do I add a product/strain that is lab verified?

If you would like to add a “Lab Verified” product please click HERE

How do I add a product/strain that is NOT lab verified?

Under ‘Strains’, tap on ‘All Strains’. You will see a grey bar that says, “Can’t find your strain? Add it here.” Once added, this strain will be available exclusively to you but not to the general Strainprint community.

I can’t complete a session.

Go to the ‘Profile’ section, tap ‘Logout’ and close the App. Then reopen the App and sign back in. This will reset the App and enable you to complete your session. All of your previous data will be preserved.

I forgot to input my User or Activation Code when signing up. How can I get the bonus points?

Please e-mail us with the User Group information and the e-mail address related to your account and we will credit you with your points.

I redeemed for an item, but haven’t received it yet.

Our loyalty items are sent out in batches every several days. Please allow 7-10 business days for your order to arrive.

My Loyalty item was removed from ‘store.’

Our loyalty items have ‘valid until’ dates. We will often extend these dates if the item is still in stock. However, once the item is out of stock, it is removed from the ‘store.’

My Strainpoints total does not accurately reflect all of the sessions that I’ve recorded.

Strainpoints are only awarded for a maximum of 12 sessions per day. However, you can log as many sessions as you wish.

The App is ‘crashing’ on my device.

Go to the ‘Profile’ section, tap on ‘Logout’ and close the App. Then reopen the App and sign back in. This will most often correct the issue. Unfortunately, there are a few Android and LG devices that are not fully compatible with the App. If your issue persists, please e-mail us directly so that we can investigate the issue further.

What do you do with my data?

We are fully transparent regarding our use of your data. You can read our Data Policy here.

What is the purpose of inputting a user Activation Code?

Inputting a user Activation Code (depending on which one) will unlock exclusive benefits such as unique redemption coupons or additional bonus ‘Strainpoints.’

What is the redemption limit within the Loyalty Program?

Users are limited to receiving a maximum of 5 physical items (including E-Gift Cards)  from the Strainprint loyalty program (including a maximum of 1 vaporizer). However, there are no limits when redeeming for partner coupons or making point donations.

For more information please go HERE.

Will my points transfer over if I input a User Activation Code?

Yes, all your points will be transferred so that you can use them for the exclusive items on the Strainprint ‘store.’

Strainprint Analytics

Can pre-exisitng patient data be integrated into Strainprint Analytics?

No. Strainprint is not a EMR/EHR system. We can, however, import specific data varaibles for use in study or clinical applications. #SpeakwithSales.

Can Strainprint Analytics integrate with my other systems?

YES. Strainprint can be integrated with most ERM, ERP and seed-2-sale systems. Strainprint is deeply integrated with Ample Organics.

Can the ingestion methods and listed strains be customized?

Strainprint currently supports 12 ingestion methods and is pre-populated with expanded chemical profiles for over 2,000 lab-verified strains and products. The view of listed ingestion methods and strains can be customized under a white-label subscription license with an Activation Code.

Does Strainprint make medical recommendations?

No. Strainprint provides a view of aggregated data as tracked by patient users of the app. This data can be filtered in a variety ways. Strainprint does not make recommendations or give instructions on the accurate use of cannabis in any way. Rather, we provide an infrastructure and an aggregated view of actual patient use for medical practitioners and licensed producers to make their own judgements and recommendations to their patients and customers.

How can I use the app for research and studies?

Strainprint Analytics can be used in conjunction with a branded version of the Strainprint mobile app featuring customized survey tools or validated questionnaires.

How do I export data from Strainprint?

Strainprint Global Data is viewable only within the Strainprint Analytics web-based portal, but may not be exported. Local data that is generated through a whitel-label subscription (“sandboxed”) with an Activation Code may be exported as an Excel spreadsheet.

How do we maintain the integrity of our data?

Our systems continuously monitor the data to flag suspicious activity and ensure accuracy. Strainprint reserves the right to remove a user’s data if they are found to be in violation of our data policies.  

How fast can I be up and running with Strainprint?

Base License subscriptions can be live within 48 hours. White-label License subscriptions can be live within 3 weeks (subject to customer availability).

How is Strainprint Data Collected?

Strainprint data is collected in real time from patients using the Strainprint digital cannabis journal (outcomes-tracker mobile app), which is available for free on Android and Apple devices.

Is Strainprint privacy compliant?

“Strainprint is compliant with the Health Insurance Portability and Accountability Act (HIPAA), the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA).
HIPAA is a U.S. law that governs data privacy and security for safeguarding medical information. Strainprint complies with all HIPAA standards for privacy, electronic transactions and security (including the HITECH Act and the Omnibus Rule of 2013). PIPEDA governs how private sector Canadian organizations collect, use and disclose personal information in the course of commercial business. PHIPA is the Canadian comparable to American HIPAA.

Strainprint has implemented policies, processes, and procedures designed to ensure HIPAA PIPEDA AND PHIPA compliance and maintains various reporting mechanisms that are required by law or requested by its customers.

  • Some examples of how Strainprint complies with these regulations are as follows:
  • Requiring consent from mobile app users for collection of personal information (journal-ethics friendly)
  • Limiting collection of personal information to reasonable purposes
  • Limiting access, use and disclosure of personal information
  • Storing personal information accurately and completely
  • Developing policies and procedures for breaches of privacy
  • Having measures for resolution of complaints
  • Having special privacy rules for employees

Strainprint Technologies is Canadian owned and operated and all servers and infrastructure are located in Canada. Likewise, all data collected via our platform is stored only on infrastructure physically located in Canada. We have no affiliates outside of Canada, and no foreign body has authority to compel the production of our information.”

What hours do you offer for Customer Support?

Monday to Friday 9am-5pm ET.

What is a “session”?

A session is a medical record of a patient’s state just before or as they medicate compared to their state and emotive effect after an on-set period. The on-set period is based on the chosen ingestion method (eg. 20 minutes for smoke/vape or 1 hour for edibles). A session is only complete after all data is input. Patients must complete their last session before starting a new one. Incomplete (stale) sessions are purged after 36 hours.

Why does the data show ingestion methods not approved in my jurisdiction?

Strainprint does not endorse any ingestion method. Although certain jurisdiction allow for limited ingestion methods, some patients do in fact use methods that are approved and some that aren’t. Strainprint simply provides a useful means for real patients to track ALL of their use from lab-verified strains and products. This is beneficial for all Strainprint users and subscribers.


Can I register anonymously?

In short? Yes.

We understand you may be a bit shy, and we want to get to know you on your own terms. You can register with a username and email address, but please, share as much as you’re comfortable with in your profile so we can support you! Let’s see those smiling cover photos!

How do I add a cover photo?
  1. Click the top right ‘view profile’ link.
  2. Select Cover photo from the left hand menu.
  3. For best results, make sure to upload an image that is larger than 1140px wide, and 230px tall.

If you’d like to delete your current cover image but not upload a new one, please use the delete Cover Image button.

How do I add a profile picture?

Click the top right ‘view profile’ link.

  1. Select Profile Image from the left hand menu.
  2. Drag and drop a file from your device, or take a photo.
How do I enter personal information?
  1. From the home screen, click the top right ‘view profile’ page.
  2. Fill in:
    – Account Details
    – Personal Info
    – Cannabis Info
  3. Click ‘save changes’
What are the Community Posting Guidelines?

We maintain the right to remove posts and threads. We need to make sure that material posted in the discussion forums is not potentially harmful. For this reason, we may edit or choose not to publish any post, avatar or display name that:- contains disrespectful or derogatory remarks about any other member- contains advice or content that we believe is damaging, unhelpful or distressing to others- contains links- contains swearing or offensive language is nonsensical and/or irrelevant- promotes personal beliefs in a way that is disrespectful of the choices of others- infringes the privacy of individuals or service providers- is racist, sexist, homophobic, sexually explicit or suggestive, abusive or otherwise discriminatory or objectionable- advertises products, services, events or research- puts overt pressure on other members to respond, including ‘goodbye’ messages- makes attempt to facilitate personal offline contact with other members- describes or encourages violence or other activity which could endanger the safety or wellbeing of others- contains references to suicide, self-harm or sexual abuse- references illegal products or activities- is a copy of another post or contains the same, or similar, message posted multiple times elsewhere- contains references to edits or moderation- is more than 2,500 characters in length or submitted in multiple parts to avoid the character limit- is made from duplicate accounts. right to remove posts and threads

What are the Community Rules?
  1. Keep it clean. Pornography, partisan politics, religion, hate speech, abusive language and all that jazz are not welcome, but you are!
  2. Keep it legal. There is no space for any material that references illicit drugs, guns, knives and any other product or service under the current law which is illegal.
  3. Keep it kind. If you wouldn’t use language or tone with your loved ones, don’t use it here.
  4. Keep an eye out: if you see something that you feel is in violation of the Strainprint community, be a good human and report it to the moderators.
  5. Keep it spam free: This includes all unsolicited advertising and irrelevant content.

It’s with your continuous feedback that we can improve this community and make sure this is a place you’ll look forward to spending time in!

What will a membership cost?

Strainprint Community is a place to connect, educate and support eachother. It is absolutely free and accessible to everyone over the age of majority and all legal patients. The journey can be confusing, so information shouldn’t be costly!

Why do you need my email?

We require your email address to confirm your new account, or if you forget your password and need some extra help!
We will also send you notifications so you can stay on top of great cannabis conversations and see when others have replied to your posts.

Your email will keep you connected to things you’ve mentioned your interested in: like updates to the app or community, research opportunities and surveys!

You can customize your communications and preferences under Communication Settings in your profile.

Why should I register for Strainprint Community?

As a member of Strainprint Community, you will be able to ask and answer questions in forums, make friends and message other members, and really get the best of this space. You can also receive exclusive information on the App and Community, research studies and surveys just for community members. It’s free and easy to sign up.


Where can I find your End User License Agreement (EULA)?

You can find it here: